FAQ

NEBULA is open to the public every week
Friday – Sunday
10:00 – 20:00

You can book your time slot here.

The estimated duration of a visit is around 90 minutes. However, you are also welcome to stay longer, for example in our bar.

Yes, there is a bar at the heart of the exhibition, which invites you to linger with a selection of food and drinks.

No, outside food and drink are not permitted.

NEBULA is largely barrier-free. Please feel free to speak to the venue staff at the door or contact us in advance at kontakt@intonebula.com

Lockers are available in the exhibition for clothes and bags. For larger items such as pushchairs, please enquire at the ticket office.

Only assistance animals are permitted; however, in this case, you must contact us in advance at kontakt@intonebula.com.

If you need first aid, please speak to the nearest member of staff.

You can find tickets and prices here:
Ticketshop

We recommend booking in advance so you don’t have to queue (or miss out, as there are only limited time slots available).

We ask that you arrive at least 10 minutes before the start time on your ticket to avoid queues.

The number of tickets available each day is currently limited.

Yes. One valid ticket is required per person.

Yes, cash is accepted at the entrance and at the bar. However, to avoid queues, we recommend booking in advance.

Unfortunately, re-entry is not permitted.

It is not possible to enter after your booked slot. In this case, the ticket will be forfeited. We cannot offer a refund or a rebooking. This also applies if you do not turn up.

Yes. Tickets purchased in advance are personalised and non-transferable.

You can enter the desired number of tickets on the ticket portal. The number of people per time slot is limited to 20. For larger groups, please contact kontakt@intonebula.com in advance.

Tickets cannot be exchanged. We will endeavour to offer you an alternative in exceptional cases, but there is no entitlement to a replacement in the event of a no-show or late arrival.

NEBULA accepts tickets in both digital and printed form.

Unfortunately, we cannot refund or accept returns on tickets.

Valid senior citizen, health, school pupil and student ID cards are accepted.

No, unfortunately it is not possible to change your ticket after booking. If you are unsure, you can alternatively purchase a voucher ticket and convert this into a standard ticket at a later date.

Please contact the booking and enquiries service directly at kontakt@intonebula.com

NEBULA is very easy to reach by public transport. The Beelitz-Heilstätten railway station is a 5-minute walk from NEBULA and can be easily reached twice an hour by the RE7 from Berlin. There are also plenty of parking spaces available in the underground car park, where a charge applies.

By public transport, get off at Beelitz-Heilstätten station, which is served by the RE7 from Berlin.

Yes. There is a underground car park available on site, subject to a charge.

Yes, definitely! NEBULA is suitable for all age groups and there’s plenty to explore. However, minors should always be accompanied by an adult.

Yes, children and young people aged 7 and over can visit the exhibition at a reduced rate. You can find more detailed information here: Ticketshop

Yes, pushchairs or similar aids can be left temporarily in the entrance area.

Yes

Wear comfortable clothing and flat shoes when visiting the museum. The premises are kept at a comfortable room temperature.

You are not permitted to bring bags, rucksacks or larger items into the exhibition area. Personal belongings can be stored in the lockers. For larger items, please speak to our staff. It goes without saying that items which could pose a danger to other visitors are not permitted.

Have you lost or found something? Please speak to our service staff, ideally at the entrance area, or send us an email: kontakt@intonebula.com – our team at NEBULA will be happy to help.

Please do not leave any bags or items lying around, as they could pose a tripping hazard for others.

At NEBULA, photography is expressly permitted, but without a flash or tripod. Please support the artists by tagging them in your social media posts.

When posting about your NEBULA experience on social media, please feel free to use our hashtag #intonebula and tag the artists.

Please note that the photos are intended for private use only.

At present, there are no strobe lights. The exhibition is atmospherically staged and focuses on creating a mood-filled, unhurried experience.

The premises are very spacious but are also largely heavily darkened. Emergency exits are always within easy reach and clearly signposted.

For press enquiries, please contact us by email: presse@intonebula.com

On our press page, you will also find the latest press kit containing all the important information and materials available for download: intonebula.com/presse

NEBULA does not have a separate press entrance. Please register in advance by email: presse@intonebula.com

NEBULA is a living organism that will change and evolve over time. As such, new and ever-changing installations will repeatedly illuminate the darkness of the exhibition spaces. If you’d like to stay up to date, please sign up for our newsletter or tick the relevant box when purchasing your ticket.

There is no public Wi-Fi on site.

Smoking is not permitted in the exhibition area.

If you have any further questions, please feel free to email us at: kontakt@intonebula.com